Bring the documents you already have, a short timeline and any notice with a response or hearing date. You do not need a perfect bundle to request a consultation. Identify missing records so they can be discussed, rather than delaying an enquiry while you try to collect everything.
Start with the agreement and the parties
Gather your building contract, attached plans or specifications, quotes, variations and the names shown on those documents. Keep the complete versions, including signature pages and attachments. If you are uncertain which person or company entered the agreement, flag that question for the consultation.
NCAT’s home building guidance lists contracts, insurance certificates, building reports and contractor licence details among the material relevant to a home building claim. It also explains why the correct legal identity of the other party matters. A consultation can help identify what is relevant to your particular dispute. See NCAT: Home building.
For related information about the agreement itself, read about building contracts. If the disagreement concerns a change to the work, our variations page explains that service.
Put communications in date order
Collect emails, letters and messages about the problem and any proposed response. Keep attachments with the messages they accompanied. A short timeline can identify when the issue was noticed, when it was raised and what happened next. Mark uncertain dates as uncertain.
Building Commission NSW recommends confirming discussions with the contractor in writing and retaining dated copies. Its guide to resolving building disputes describes the available dispute-resolution steps.
Include existing evidence and notices
Bring relevant photographs, invoices, payment records and any reports you already hold. Include correspondence from Building Commission NSW or Fair Trading, rectification orders, and tribunal or court documents. Flag any stated deadline when making the enquiry.
The documents needed for an initial conversation are not necessarily a complete hearing bundle. NCAT has its own evidence requirements and directions; its evidence and witnesses guidance is a useful starting point if proceedings are underway. Do not assume that a discussion or negotiation changes a deadline.
Explain what you need help deciding
Write down the main issue, what outcome you are seeking and any immediate concern. For example, you may need advice about a claimed defect, disputed variation or notice you have received. The appropriate next step depends on the documents and circumstances; this checklist does not establish liability or whether a particular claim can be brought.
Read about our building defects service or request a consultation to discuss your situation.
General information only, not legal advice. Time limits and procedural requirements depend on the matter.